Shipping Policy

Shipping Policy for www.vilasaindia.com

 

At VILASAINDIA, we strive to ensure that your orders are delivered promptly and securely. Please read our shipping policy to understand how we handle shipping and delivery of our products.

 

 1. Order Processing

- Orders are processed and dispatched within 1-3 business days after the order is placed.

- Orders placed on weekends or public holidays will be processed on the next business day.

- You will receive an email confirmation with your order details and a tracking number once your order is shipped.

 

 2. Shipping Methods and Delivery Time

- We offer standard shipping across India. The estimated delivery time depends on the shipping destination:

  - Metro cities: 3-5 business days

  - Non-metro cities: 5-7 business days

  - Remote areas: 7-10 business days

- Please note that delivery times are estimates and may vary due to external factors such as weather, courier delays, or other unforeseen circumstances.

 

 3. Shipping Charges

- Free Shipping: We offer free standard shipping on orders above ₹499.

- Shipping Fees: For orders below ₹499, a standard shipping fee will be applied during checkout.

- Any additional shipping charges for expedited delivery, if applicable, will be displayed at checkout.

 

 4. Order Tracking

- Once your order is shipped, a tracking number will be sent to your registered email address or phone number.

- You can use this tracking number to monitor the status of your shipment through the courier service provider's website.

 

 5. Delivery Attempts

- Our delivery partners will attempt to deliver your order to the shipping address provided at checkout.

- If you are unavailable to receive the package, our courier partner may attempt redelivery, or they will contact you for further instructions.

 

 6. Incorrect or Incomplete Address

- It is your responsibility to provide the correct shipping address. If an order is undeliverable due to incorrect or incomplete information provided by the customer, additional shipping charges may apply to re-ship the package.

- VILASAINDIA is not responsible for delays or failed deliveries due to inaccurate address details.

 

 7. International Shipping

- Currently, we only ship within India. International shipping is not available at this time.

 

 8. Damaged or Lost Shipments

- If you receive a damaged package or if your order is lost during transit, please contact us immediately at [support@vilasaindia.com](mailto:support@vilasaindia.com) with your order details.

- We will work with our shipping partners to resolve the issue and ensure that a replacement is sent to you or a refund is issued.

 

 9. Order Cancellations

- Once an order is processed and shipped, it cannot be canceled. If you wish to cancel your order, please contact us within 24 hours of placing the order.

 

 10. Contact Information

If you have any questions or concerns about your shipment, feel free to contact our customer support team at:

- Email: [support@vilasaindia.com](mailto:support@vilasaindia.com)

- Phone: [Insert Phone Number]

 

By placing an order on www.vilasaindia.com, you agree to the terms of this Shipping Policy.